How to Reach the Editorial Team
Got a correction, a question, a press request, or a privacy inquiry? You’re in the right place. This page sets out the right channel for each kind of message and what to expect from us in response.
For mental-health crisis support, call or text 988 (Suicide Crisis Helpline) from anywhere in Canada. jail-roster.org/ is an informational website and cannot respond to emergencies.
If you are a victim of crime seeking notification about a federal offender, contact the Correctional Service of Canada at 1-866-806-2275 or the Parole Board of Canada at 1-866-789-4636. If you are looking for a federal inmate, contact CSC. If you are looking for a provincial inmate, contact the corrections ministry of the relevant province (the routing table at the bottom of this page lists every province). jail-roster.org/ is an editorial guide, not a record-holder. We cannot look up specific individuals.
Pick the Right Subject Line
All inquiries go through one inbox: info@jail-roster.org. The right subject line gets your message to the right person fastest.
Correction
Wrong portal URL, outdated form, redesigned interface, redirected agency page, wrong toll-free number, statute citation that’s been amended.
Subject: Correction Response within 7 business daysGeneral editorial
Suggestions for new content, missing topics, requests to expand provincial coverage, walkthroughs for less-covered areas (Northern Canada corrections, federal Healing Lodges, etc.).
Subject: Editorial feedback Response within 14 business daysPress & media
Reporters, criminal-justice researchers, and broadcasters wanting to discuss our methodology, comment on a Canadian corrections story, or interview our editorial team.
Subject: Press inquiry Same-day or next-business-day responsePrivacy & data
PIPEDA access / correction requests; Quebec Law 25 access, rectification, deletion, portability; BC PIPA / Alberta PIPA requests; urgent privacy concerns about content on the site.
Subject: Privacy request Within 30 days (PIPEDA / Law 25)Privacy concern — urgent
If something on the site appears to inadvertently identify a protected individual (publication-ban, victim, witness, young person under YCJA), use this channel for fastest review and removal.
Subject: Privacy concern — urgent Reviewed within 1 business dayLegal & copyright
Copyright complaints under the Canadian Copyright Act, trademark concerns under the Trademarks Act, defamation inquiries under provincial law.
Subject: Legal — copyright Acknowledgment within 5 business daysAccessibility
If something on the site doesn’t work for you with a screen reader, keyboard navigation, magnification, or another assistive technology.
Subject: Accessibility issue Priority — usually 1–3 business daysCookies
Questions about a specific cookie, opt-out of advertising, or how to send a Global Privacy Control signal.
Subject: Cookies Response within 7 business daysWhat to Include in Your Message
- The page URL on jail-roster.org/ you're referring to (if relevant)
- The federal or provincial agency your question relates to
- What you expected to find or what you think is wrong
- If possible, the link from the official agency that supports the correction
- A contact email so we can reply (we don’t share your email — see our Privacy Policy)
Please don’t include Social Insurance Numbers, the names of inmates, accused persons, victims, or witnesses in messages to us. We don’t need it and we can’t act on it. If you’re trying to navigate a specific corrections matter, the official CSC, PBC, or provincial channel is the right one.
What We Cannot Help With — Canadian Corrections Routing Table
| If you need… | Go to… |
|---|---|
| Register as a victim of a federal offender (CCRA) | CSC Victim Notification: 1-866-806-2275 or PBC Victim Information Line: 1-866-789-4636; or the Victims Portal |
| Find a federal inmate | CSC at csc-scc.gc.ca — note that there is no public Canadian inmate-locator |
| Find a provincial inmate (sentence under 2 years or remand) | The corrections ministry of the relevant province (links on each province page) |
| Observe a Parole Board hearing | PBC observer application — see PBC Victim Information Line and the PBC website |
| Request a copy of a Parole Board decision | PBC Decision Registry — Request for Decision Registry form on the PBC website |
| Apply for a record suspension (formerly pardon) | Parole Board of Canada — canada.ca/parole-board |
| File a complaint about CSC (federal corrections) | Office of the Correctional Investigator — oci-bec.gc.ca |
| File a complaint about a provincial corrections matter | The provincial Ombudsman or Inspector with jurisdiction |
| File a complaint under the Canadian Victims Bill of Rights | The Public Safety Portfolio body involved (CSC, PBC, etc.) — see Public Safety Canada’s complaint procedure |
| Submit a victim impact statement (federal) | CSC or PBC; see “Victims of Crime — Staying Informed” booklet from the National Office for Victims |
| Apply to the federal Victims Fund (assistance attending a parole hearing) | Department of Justice Canada — justice.gc.ca |
| Federal Privacy Act request (about personal information held by a federal institution) | The federal institution holding the records (CSC, PBC, etc.); escalation to the OPC |
| Federal Access to Information Act request | The federal institution holding the records; escalation to the Information Commissioner of Canada |
| Provincial freedom-of-information request | The relevant provincial corrections ministry; escalation to the provincial Information and Privacy Commissioner |
| Privacy complaint about a federal institution | Office of the Privacy Commissioner of Canada — priv.gc.ca |
| Privacy complaint (Quebec) | Commission d’accès à l’information du Québec (CAI) — cai.gouv.qc.ca |
| Spam (CASL violation) | CRTC fightspam.gc.ca |
| RCMP-accredited fingerprint-based criminal-record check | RCMP CCRTIS or an accredited fingerprinting agency |
| Provincial victim-services program | The Crown Victim/Witness Assistance Program in your province |
| Mental-health crisis | Call or text 988 (Suicide Crisis Helpline) |
| Imminent danger / crime in progress | Call 911 (or your local emergency number) |
How We Operate
jail-roster.org/ is a digital-only publication. We don't have a physical office open to the public, do not accept walk-in visitors, and do not publish a postal address for general correspondence. Email is the way to reach us.
What We Won’t Engage With
- Requests to look up, locate, or confirm the custody status of any specific individual — Canadian privacy law does not permit it and we do not hold those records
- Requests for the personal information of any inmate, accused person, victim, witness, juror, judge, Crown counsel, defence counsel, parole-board member, corrections officer, or family member
- Abusive, threatening, or harassing messages — these are not acted on and may be reported to authorities under section 264 of the Criminal Code (criminal harassment) or section 423.1 (intimidation of a justice-system participant)
- Doxing pitches or “people-finder” partnership offers
- Bulk SEO outreach, link-insertion requests, and “guest post” pitches
- Inmate communication-service reseller marketing
- Generic marketing emails, sales pitches, and unsolicited proposals not specific to our work
Ready to Send Us a Message?
Pick the right subject line, include the page URL and any supporting official link, and we’ll respond within the time stated for that channel.
📧 info@jail-roster.org